Privacy Policy | Fractal Telecom Services

    General Data Protection Regulation (GDPR)

    On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

    TERMS & CONDITIONS


    CONDITIONS OF USE

    Welcome to our online store! Fractal Telecom Services Limited and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

    PRIVACY

    Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

    ELECTRONIC COMMUNICATIONS

    When you visit Fractal Telecom Services Limited or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    COPYRIGHT

    All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fractal Telecom Services Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Fractal Telecom Services Limited, with copyright authorship for this collection by Fractal Telecom Services Limited, and protected by international copyright laws.

    TRADE MARKS

    Fractal Telecom Services Limited's trademarks and trade dress may not be used in connection with any product or service that is not Fractal Telecom Services Limited's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Fractal Telecom Services Limited. All other trademarks not owned by Fractal Telecom Services Limited or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Fractal Telecom Services Limited or its subsidiaries.

    LICENSE AND SITE ACCESS

    Fractal Telecom Services Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fractal Telecom Services Limited. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fractal Telecom Services Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fractal Telecom Services Limited and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Fractal Telecom Services Limited's name or trademarks without the express written consent of Fractal Telecom Services Limited. Any unauthorized use terminates the permission or license granted by Fractal Telecom Services Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Fractal Telecom Services Limited so long as the link does not portray Fractal Telecom Services Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fractal Telecom Services Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

    YOUR MEMBERSHIP ACCOUNT

    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Fractal Telecom Services Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

    REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

    Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Fractal Telecom Services Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Fractal Telecom Services Limited and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Fractal Telecom Services Limited and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Fractal Telecom Services Limited or its associates for all claims resulting from content you supply. Fractal Telecom Services Limited has the right but not the obligation to monitor and edit or remove any activity or content. Fractal Telecom Services Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

    RISK OF LOSS

    All items purchased from Fractal Telecom Services Limited are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    PRODUCT DESCRIPTIONS

    Fractal Telecom Services Limited and its associates attempt to be as accurate as possible. However, Fractal Telecom Services Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Fractal Telecom Services Limited itself is not as described, your sole remedy is to return it in unused condition.

    DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MYCOMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. MYCOMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MYCOMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MYCOMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MYCOMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MYCOMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

    APPLICABLE LAW

    By visiting Fractal Telecom Services Limited, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Fractal Telecom Services Limited or its associates.

    DISPUTES

    Any dispute relating in any way to your visit to MYCOMPANY or to products you purchase through MYCOMPANY shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate Fractal Telecom Services Limited's intellectual property rights, Fractal Telecom Services Limited may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

    SITE POLICIES, MODIFICATION, AND SEVERABILITY

    Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Fractal Telecom Services Limited. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


    General Terms and Conditions

    Website privacy policy

    This privacy policy sets out how Fractal Telecom Services Limited uses and protects any information that you give Fractal Telecom Services Limited when you use this website.

    Fractal Telecom Services Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Fractal Telecom Services Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th November 2021.

    What we collect

    We may collect the following information from or about you as a visitor of our site which may include Personal Data:

    • name and job title
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
    • data collected directly from your business through the service ordering process, including but not limited to:
      • a contact name,
      • a contact telephone number,
      • a contact email address,
      • a postal address
      • bank details for Direct Debit payment purposes.


    • data collected directly from your business for the purpose of setup, delivery and configuration of Services, including but not limited to:
      • site contact name
      • site contact telephone number,
      • site contact email address,
      • site postal address,
      • telephone subscriber number,
      • telephone subscriber name,
      • telephone subscriber email address,
      • telephone subscriber alternative number.

    • data received directly from your business and/or your customers through your use of our Site. The data transmitted from your browser includes: 
      • your IP address,
      • the date and time of the visit,
      • the duration of each visit,
      • the pages accessed,
      • the HTTP access code returned,
      • the type, version and default language of your browser,
      • your device operating system type and version.


    What we do with the information we gather

    We use the data collected from your business to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Deliver, support and maintain the Services that you have ordered.
    • Bill you for the Services that you have ordered.
    • Contact you with important updates concerning the status, features, and ongoing development of your active Services.
    • Contact you with product, marketing and other informational messages which you have requested or agreed to receive from us (e.g. via our email Newsletter). Contact you with surveys or feedback requests.
    • To analyse the purchase history of our customers, and the way our customers use our Services and our Site.
    • Notify you of any changes to this Privacy Policy.
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@fractaltelecom.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Fractal Telecom Services Limited, 108 New Walk, Leicester, LE1 7EA.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

    About Us

    We are a Managed Service Provider based in the East Midlands bringing IT and telecommunications services to businesses

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    Contact Us

    We are located at:

    108 New Walk
    Leicester
    LE1 7EA