Privacy Policy | Fractal Telecom Services

    General Data Protection Regulation (GDPR)

    On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

    General Terms and Conditions

    Website privacy policy

    This privacy policy sets out how Fractal Telecom Services Limited uses and protects any information that you give Fractal Telecom Services Limited when you use this website.

    Fractal Telecom Services Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Fractal Telecom Services Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th November 2021.

    What we collect

    We may collect the following information from or about you as a visitor of our site which may include Personal Data:

    • name and job title
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
    • data collected directly from your business through the service ordering process, including but not limited to:
      • a contact name,
      • a contact telephone number,
      • a contact email address,
      • a postal address
      • bank details for Direct Debit payment purposes.

    • data collected directly from your business for the purpose of setup, delivery and configuration of Services, including but not limited to:
      • site contact name
      • site contact telephone number,
      • site contact email address,
      • site postal address,
      • telephone subscriber number,
      • telephone subscriber name,
      • telephone subscriber email address,
      • telephone subscriber alternative number.

    • data received directly from your business and/or your customers through your use of our Site. The data transmitted from your browser includes: 
      • your IP address,
      • the date and time of the visit,
      • the duration of each visit,
      • the pages accessed,
      • the HTTP access code returned,
      • the type, version and default language of your browser,
      • your device operating system type and version.

    What we do with the information we gather

    We use the data collected from your business to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Deliver, support and maintain the Services that you have ordered.
    • Bill you for the Services that you have ordered.
    • Contact you with important updates concerning the status, features, and ongoing development of your active Services.
    • Contact you with product, marketing and other informational messages which you have requested or agreed to receive from us (e.g. via our email Newsletter). Contact you with surveys or feedback requests.
    • To analyse the purchase history of our customers, and the way our customers use our Services and our Site.
    • Notify you of any changes to this Privacy Policy.
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Fractal Telecom Services Limited, 108 New Walk, Leicester, LE1 7EA.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

    About Us

    We are a Managed Service Provider based in the East Midlands bringing IT and telecommunications services to businesses

    Contact Us

    We are located at:

    108 New Walk
    LE1 7EA