Reliable Business Telecom Solutions - No Hidden Fees, Just Great Service
Your one stop shop for telecom services and IT support.
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Making telecoms make sense.
It's what we've been doing for more than 20 years now. We are a Managed Services Provider based in Leicester and supply:-
- business telephone solutions, hosted VoIP
- internet access and
- IT support services
to businesses all across the region. We have a passion for customer service. If you need great customer support then get in touch with us and discover why we're different.
Throughout the website we will attempt to explain things and how they work, but if you have any questions please get in touch, either by phone or online contact form.
Contact Us.
What we provide
An amazing array of telecom and IT products to keep you connected and your data safe
Business Telephony
Hosted IP telephone solutions are built on BroadSoft and complimented by Uboss to provide real-time reporting and user provisioning. It's a winning combination that allows you to scale dynamically (up or down) to meet the needs of your business.
Key Features:
Low cost
Easy to install
30 day contract term
Scales with your business
Connectivity
Connections of any kind are still important, so we provide reliable internet and effective inbound calling numbers to support your business. We can provide and manage all types of internet connections from ADSL to Leased Line ethernet solutions.
Key Features:
Reliable service
No call set-up fees
Superfast broadband
No fixed-term contract
IT Support
Two important services, data backup and EndPoint Security, together will do much to prevent you from being a victim of a cyber attack. Equipment is easily replaced however data is far more valuable if accessed by unauthorised third parties.
Key Features:
Cyber safety
Disaster recovery
Secure cloud backups
Tech support 24/7/365
Take Control of Your Communications,
with our Uboss real-time provisioning portal
The Uboss platform provides a central web based interface for management of all sites, services, users and their devices. Changes and additions can be made in real-time and consumed immediately 24/7. Uboss self-serve provides customer admins the same set of features as your own service desk. Users can access call recordings and call logs virtually as soon as the call is completed.
Why choose Fractal Telecom?
There are not many differentiators in a crowded market that sets company's apart from each other but excellence in customer service has to be the main one. That's why we recognise the need to provide and deliver excellent customer service. We strive to ensure our customers are treated as individuals, after all no one size fits everything.
Choose Fractal Telecom and be assured of sensible, expert advice that meets the needs of your business. We won't blind you with technical jargon, gimmicks, confusing deals or dubious small print. Many of our services are available with no fixed term contract so you're never tied down. Just expertise you can trust at a price you can afford. It shouldn't be difficult to understand that's why we've been making telecoms make sense to our customers since 2003.
Our money back guarantee - Try us for 30 days and if you're not satisfied in those first 30 days, we will refund your service charges. If at any time later you are dissatisfied with our level of service, you're free to leave with just 30 days notice.
Service
We are committed to providing excellent customer service
Solution
We listen carefully to develop the solution you need.
Supplier
All products are sourced from industry leaders.
About Fractal Telecom
Fractal Telecom is a Managed Services Provider based in the East Midlands providing a variety of IT and telecommunications services to businesses.
BACKGROUND
Established in 2003, Fractal Telecom has a wealth of experience in the many aspects of IT and telecommunications. Since 2005 we have been providing hosted telephone solutions to businesses across the East Midlands.
OUR AIMS
To deliver outstanding customer service and high levels of ongoing support to make sure any subsequent changes are handled properly and in a timely manner.
To provide our customers with a realistic and credible alternative to the 'big' service providers.
STRATEGY
To be the best IT and telecommunications service partner you will ever need.
If you prefer to work with local people, who genuinely care about what matters to you then please call us, or get in touch via our online contact form.
Becoming a customer is easy
Joining Fractal Telecom is easy. If you know exactly what you are looking for we have online provisioning with pricing details for the services we offer.
Most customers want to have a chat with us first, so we can explain their options and in many cases to give advice on features or functionality they hadn't considered.
All services are defined in the pages on this site but if there is any confusion then please contact us or alternatively, if it's more convenient for you, let us know when to call you back.
If you have a question
We are here to help you understand your options. If there's something you don't understand or need to chat to our technical support team then please don't hesitate to contact us. We're happy to help.
0116 208 0430
Message our technical
support people directly
Call Us
You can speak to us directly on 0116 208 0430. We are happy to help with all kinds of enquiries.
Uboss
Click on the icon to access the Uboss portal for complete control of your system.
Message us
Click on the icon to contact us for a no obligation online meeting or return call.